Privacy Policy
At The Lunch Lady, we take your privacy seriously and are committed to protecting your personal information.
Our Website (thelunchlady.ca) – Informational Use
Our public website is primarily informational. Like most websites, it collects limited, non-personally identifying information such as browser type, language preference, referring site, and the date and time of each visit. This helps us understand how our site is used and improve the experience.
In some cases, visitors may choose to provide personal information (such as a name or email address) when signing up for newsletters, blog updates, or contacting us. This information is used only for the purpose it was provided.
We also use cookies and similar technologies to enhance your browsing experience and remember your preferences. You can disable cookies in your browser settings, although some features may not function properly.
Our website may contain links to third-party sites. We encourage you to review their privacy policies, as we are not responsible for their content or practices.
We may use aggregated, non-identifying data (such as overall usage trends) to improve our website and services. This information does not identify individual users.
Our Online Ordering Platform – Service Delivery
Our online ordering platform is used to place and manage meal orders and therefore requires more detailed personal information.
Through our secure, proprietary system — with physical servers located in Canada — we carefully manage and safeguard your data while complying with all applicable provincial and federal regulations, including PIPEDA, CASL, and Payment Card Industry (PCI) data security standards.
We collect only the information necessary to operate our program safely and effectively:
- Account holders: first and last name, email address
- Students: first and last name, school, teacher, division, and allergy/food preference information if applicable. Providing a birthdate is optional.
- Technical information: browser type, language preference, referring site, date and time of visits, and IP address
This information allows us to process orders, ensure safe meal preparation, deliver meals accurately, and communicate with families.
We do not store any credit card information on our system. All payments are processed securely through a trusted, PCI-compliant third-party payment provider that meets industry security standards.
We do not sell or share your personal information.
Your Privacy Rights
You remain in control of your information and have the right to access, update, or request deletion of your personal data at any time.
While we use appropriate safeguards to protect your information, no method of transmission or storage is completely secure. We continuously work to maintain strong security practices.
Contact Us
If you have any questions or concerns about your privacy, please contact: