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1.      This is my first time ordering from the Lunch Lady, what do I do?

Welcome to The Lunch Lady and thanks for ordering.  Select "Register" to set up your account and follow the prompts.

 

You will be asked to subscribe to receive information about your account and our menus from us. We hope you will select “YES” so we can stay in touch.

2.      I am having trouble signing in, what do I do?

Confirm the email address you are using is the one you have used in the past.  If it is correct, select “forgot your password”, to trigger an email to reset your password.  If you do not receive an email please check your spam folder.

 

If you have a new email address, we recommend you simply sign up for a new account. We will be happy to transfer any information from your old account to the new one.

 

If you still have issues, please email  helpdesk@thelunchlady.ca for assistance.

3.      How do I add additional students (we call them “customers”)?

On the order calendar, look for the button “add a customer”. This takes you to the customer set up screen, so you can add a student(s).  Select the green button to save your customer (student) profile.  Repeat as needed.  Click on the orange fork and spoon icon to return to the order calendar.

 

You can also create a new customer account by using the drop down under your name at the top of the screen under “customers”.

4.     What if my child moved to a new school?

If you have moved to a new school, no problem.  Your own account log in information will remain the same.  Set up a brand-new customer profile for your student by accessing the customer tab and link your student to the new school location.  

 

Note: you cannot move a customer from one school to another.  

5.      How do I update class and teacher information?

It is important to update your customer (student) information every year.  Use the drop-down menu at the top left of the order calendar page, to select your child’s teacher and classroom for the current school year.

6.      What if I don't know my child's classroom info yet?

Leave your child in the “holding” room and update the information when it becomes available.

7.      What if my child’s classroom / teacher changes?

Changing the class and teacher info for your child can be done through the ordering calendar.  Simply select the new classroom from the drop down menu in the top left of the screen.

8.      What if my child has allergies?

Please contact your Lunch Lady directly to complete an allergy form before ordering.  If you are setting up a new profile for your student, download the form and send the completed version to allergy.management@thelunchlady.ca

9.      How do I see the menu choices?

Once you are logged in and have selected your delivery option (choose School Delivery on the left of the plate for school service) the order calendar will open. .  Select a date to see what items are available.

 

Please note that if your school has not yet resumed service, you will see an empty order calendar. We hope to serve you again soon.

10.    What if the date I want to order for is grayed out?   

Unfortunately, the online order window for this date has closed.  Reach out to your local Lunch Lady, who may be able to assist you with late ordering.

11.    How do I place an order?

Find the item you would like to order from the menu, enter the desired quantity and click on “add to order”.  When the item has been ordered successfully, a tiny shopping cart will appear above the item. Repeat as needed.

12.    How do I order for additional dates?

Select “back to calendar” to see additional order dates.  Repeat as needed.  You can order for as many dates as you want on the calendar.

13.     How do I see my total order?

On the top right of the order screen, click on the tiny shopping cart to go to the checkout page.  

14.     What happens if I do not pay for my order right away?

Your order is not put into production until it is checked out. Make sure you return to complete it before the cut off for that delivery date.

15.     How do I change / cancel my order prior to paying for it?

On the checkout page, you will see each item ordered and quantity, for each order date.  You can change or delete any item by adjusting the item quantity and saving or using the trash can to delete.  If you want to return to the order calendar, to make additional selections for any date, click on the little blue “calendar” icon

16.     How do I place an order for multiple students?

After you have placed an order for the first student, return to the order calendar and select “Switch Student”.  If you need to add another student, you can do this from the ordering calendar as well by selecting “Add Student”.    

17.     I have a credit balance.  How do I use it to pay for my order?

On the checkout screen, you will be given the payment option to apply your credit balance to your order.  If your credit is with a different Lunch Lady, you will not be able to use it within this checkout flow.  Please contact info@thelunchlady.ca for assistance.  

18.     What payment options are available?

You have a choice of paying for your order with, Visa, MasterCard, Visa Debit and MasterCard Debit. Use the credit card processing option.

19.    How do I see my order history?

Use the drop down under your name at the top right of the screen to access the Order History. You will be able to see a record of orders, payments, cancellations and account balances.

20.    What happens to my order if the school is closed?

Your account will be automatically credited for the missed orders. You can use this credit to pay for future orders.  Sorry no refunds.  You can view the cancellation and credit balance in your order history.

21.    How do I access the checkout if I have a balance due?

After logging on, click on the shopping cart beside your name (in the top right) to open the checkout screen.

22.    What if I have other questions?

Please contact helpdesk@thelunchlady.ca for assistance, weekdays from 7- 4 or reach out to your local Lunch Lady.