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1.      This is my first time ordering from the Lunch Lady, what do I do?

Welcome to The Lunch Lady and thanks for ordering.  Select "Register" to set up your account and follow the prompts.

2.      I am having trouble signing in, what do I do?

Confirm the email address you are using is the one you have used in the past.  If it is correct, select “forgot your password”, to trigger an email to reset your password.  If you do not receive an email please check your spam folder.

 

If the problem persists, please email  helpdesk@thelunchlady.ca for assistance.

3.      How do I add additional students (we call them “customers”)?

On the order calendar, look for the button “add a customer”. This takes you to the customer set up screen, so you can add a student(s).  Select the green button to save your customer (student) profile.  Repeat as needed.  Click on the orange fork and spoon icon to return to the order calendar.

4.      How do I add additional students (we call them “customers”)?

If you have moved to a new school, no problem.  Your account log in information will remain the same.  Set up a brand-new customer profile for your student by accessing the customer tab and link your student to the new school location.  Note: you cannot move an existing student from one school to another.  If you need any help relocating your student to the new school contact   helpdesk@thelunchlady.ca for assistance

5.      How do I update class and teacher information?

It is important to update your customer (student) information every year.  Use the drop-down menu at the top left of the order calendar page, to select your child’s teacher and classroom for the current school year.

6.      How do I update class and teacher information?

Leave your child in the “holding” room and update the information when it becomes available.

7.      What if my child’s classroom / teacher changes?

Changing the class and teacher info for your child can be done through the ordering calendar.  Simply select the new classroom from the drop down menu in the top left of the screen.

8.      What if my child has allergies?

Please contact your Lunch Lady directly to complete an allergy form before ordering.  If you are setting up a new profile for your student, download the form and send the completed version to allergy.management@thelunchlady.ca

9.      How do I see the menu choices?

Once you are logged in and have selected your delivery option, the order calendar will open.  Select a date to see what items are available.

10.    What if the date I want to order for is grayed out?   

Unfortunately, the online order window for this date has closed.  Reach out to your local Lunch Lady, who may be able to assist you with late ordering.

11.    How do I place an order?

Find the item you would like to order from the menu, enter the desired quantity and click on “add to order”.  When the item has been ordered successfully, a tiny shopping cart will appear above the item. Repeat as needed.

12.    How do I order for additional dates?

Select “back to calendar” to see additional order dates.  Repeat as needed.  You can order for as many dates as you want on the calendar.

13.     How do I see my total order?

On the top right of the order screen, click on the tiny shopping cart to go to the checkout page.  

14.     How do I change / cancel my order?

On the checkout page, you will see each item ordered and quantity, for each order date.  You can change or delete any item by adjusting the item quantity and saving or using the trash can to delete.  If you want to return to the order calendar, to make additional selections for any date, click on the little blue “calendar” icon

15.     How do I use my credit to pay for my order?

On the checkout screen, you will be given the payment option to apply your credit balance to your order.  If your credit is with a different Lunch Lady, you will not be able to use it within this checkout flow.  Please contact info@thelunchlady.ca for assistance.

16.     How do I place an order for multiple students?

After you have placed an order for the first student, return to the order calendar and select “Switch Student”.  If you need to add another student, you can do this from the ordering calendar as well by selecting “Add Student”.     

17.     What payment options are available?

You have a choice of paying for your order with Interac, Visa, MasterCard, Visa Debit and MasterCard Debit.  For Interac only, select the Interac screen.  For all other payments, use the credit card processing option.

18.    What happens to my order if the school is closed?

Your account will be automatically credited for the missed orders.